Refund Policy and Terms and Conditions

General Policy

Our aim is to ensure that you are completely satisfied with your purchase. We understand that sometimes you may need to return a product. Due to the nature of our products, we have outlined the following refund policy which is consistent with maintaining the quality and integrity of our products.

Returns & Refunds

    • Time Frame for Returns: Products must be returned within 30 days of receipt for any refunds or exchanges to be considered.
    • Condition of Products: Products must be unopened, in their original packaging, and stored as per the manufacturer’s instructions up until the time of return. We cannot accept returns of opened or used products.
    • Documentation: A receipt or proof of purchase is required for all returns. Additionally, a brief explanation of the reason for return is appreciated to help us improve our products and services.
    • Damaged or Defective Products: In the case of receiving a damaged or defective product, please contact our customer service team within 5 days of receipt. We will arrange for a replacement to be sent and for the damaged or defective product to be returned at our expense.
    • Return Process: Contact our customer service team to initiate a return. We will provide you with instructions on how to send back the products. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
    • Refunds: Once your return is received and inspected, we will

send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the product and compliance with our return policy. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


      • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our support address and send your item to our designated return address.
      • In the case of exchanges for defective or damaged products, we will cover the shipping costs for the return of the defective item and the delivery of the replacement.

Non-Returnable Items

      • Certain types of items cannot be returned, such as custom orders or special promotions that are specified as non-returnable at the time of purchase.
      • We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Restocking Fee

      • A restocking fee may apply to some returns. This will be communicated to you before your return is processed.

Refund Processing Time

      • Refunds may take up to 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed and the refund has been issued.

Customer Responsibility

      • It is the responsibility of the customer to ensure that the products are packaged securely to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for returns of high-value items.

Contact Us

If you have any questions or concerns regarding your order, our return policy, or the refund process, please contact our customer support team. We are here to help and ensure that your experience with us is positive and satisfactory.



Welcome to QUASR Diagnostics These terms and conditions outline the rules and regulations for the use of QUASR Diagnostics’s Website, located at

By accessing this website, we assume you accept these terms and conditions. Do not continue to use QUASRDX if you do not agree to take all of the terms and conditions stated on this page.

Intellectual Property

Unless otherwise stated, QUASR diagnosticsand/or its licensors own the intellectual property rights for all material on All intellectual property rights are reserved. You may access this from for your own personal use subjected to restrictions set in these terms and conditions.


The products available on this website, including DNA enzymes and PCR-based test kits, are intended for professional use only. By purchasing these products, you warrant that you are authorized and qualified to handle them.


If you wish to purchase any product made available through the website, you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

Return and Refund Policy

Please refer to our Return and Refund Policy, which forms part of these Terms and Conditions. We reserve the right to refuse service to anyone, at any time, for any reason.

Limitation of Liability

In no event will [Your Company Name], nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. [Your Company Name], including its officers, directors, and employees, shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.


You hereby indemnify to the fullest extent QUASR Diagnostics from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

QUASR Diagnostics is permitted to revise these Terms at any time as it sees fit, and by using this Website, you are expected to review these Terms on a regular basis.


QUASR Diagnostics is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between QUASR Diagnosticsand you in relation to your use of this Website and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State/Country FLORIDA, and you submit to the non-exclusive jurisdiction of the state and federal courts located in FLORIDA for the resolution of any disputes.

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